
I love Wegmans. It's clean and spacious and they make the most fabulous things in the take away departments (bakery, deli, meats).
The other week, I stopped at the meat counter and asked the young guy behind the counter for a NY Strip, not realizing he was getting ready to leave for the day (which I should have realized because he wasn't wearing the uniform jacket). He asked if I was planning on grilling the steak and when I said yes, he wrapped the steak up, came over to where I was standing and told me he had the best recipe for grilled steak.
Now, I've been in sales before. I know a thing or two about leading the customer to a product, putting it in their hands, and hoping they will walk away with it.
However, this guy (I'd later learn his name is Matt), was not trying to sell me product.
He just loves meat. Er, not THAT way.
"Put some basting oil on the steak, some Kosher Salt, and season it with Wegmans pepper blend seasoning, sear it on the grill for about one - two minutes each side, then turn down your heat and finish cooking it the way you like it."
I looked for a name badge, and not seeing one, realized that he was either just starting or just ending his shift. When I asked, he said he was done for the day!Yet there he was, not running out the door; genuine and helpful.
I did stop a manager on the way out to tell her that Matt had been really great (and I hope we all remember to give credit where credit it due).
That very simple recipe turned out fabulous. Gordon Ramsay would have been proud.
I've stopped at the meat counter a few times since then, and have been helped by a variety of people, and all of them are just as helpful as Matt.
I'm not sure what's going on in the backroom, but whatever it is, it's working!
So thanks to Matt for not running out the door at quitting time, and for giving me a great, simple, steak recipe.
And thanks to everyone behing the meat counter - you guys (and GIRLS) are always very engaging and the most helpful department in all of Wegmans!
1 comment:
I set a great store by good customer service (having been in both sales and retail at some point in my work life) and when I receive it, I also try to make sure that I express my thanks and gratitude where appropriate. It's a little thing that goes a long way. Brava!
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